At Some Therapy, we recognise that seeking psychological support involves sharing personal, sensitive and sometimes deeply private information.

We are committed to respecting your privacy, protecting your personal information and maintaining the confidentiality of information shared during psychological assessment, therapy and other professional interactions.

We understand that trust, safety and confidentiality are fundamental to effective psychological care, particularly when working with trauma, mental health difficulties, family relationships and other sensitive experiences.

This Privacy Policy explains how we collect, use, store, protect and disclose personal and health information, and how you may access your information or raise a privacy concern.

Some Therapy operates in accordance with applicable Australian privacy legislation, including:

• The Privacy Act 1988 (Commonwealth)
• The Australian Privacy Principles (APPs)
• The Health Records and Information Privacy Act 2002 (NSW)
• The Health Privacy Principles (HPPs)
• Applicable professional and ethical requirements established by the Psychology Board of Australia

To provide appropriate psychological services, Some Therapy may collect personal and sensitive information, including:

• Your name, date of birth, address and contact details
• Emergency contact information
• Medicare, referral and relevant funding information
• Medical, psychological and psychiatric history
• Information about your presenting concerns, symptoms and treatment goals
• Psychological assessment results, clinical notes and treatment plans
• Relevant family, developmental, educational and relationship history
• Correspondence from GPs, psychiatrists and other healthcare professionals
• Appointment, billing and payment information

Where clinically relevant, information may include details about trauma, family violence, relationships, neurodevelopmental differences, mental health concerns and other sensitive experiences.

We aim to collect only information reasonably necessary for providing psychological services, meeting professional responsibilities and managing the practice.

Information may be collected directly from you through:

• Initial enquiries and appointment bookings
• Intake and consent forms
• Psychological consultations and assessments
• Online questionnaires and assessment platforms
• Telephone calls, emails and written correspondence
• Telehealth consultations

With your consent, or where otherwise permitted or required by law, we may also obtain relevant information from GPs, psychiatrists, family members, previous treating professionals and other authorised parties.

Where information is obtained from another source, we take reasonable steps to ensure it is relevant to your care and handled appropriately.

Information collected by Some Therapy is used for purposes connected with providing psychological services and operating the practice.

These purposes may include:

• Assessing psychological and mental health needs
• Developing treatment plans and clinical formulations
• Providing psychological therapy and assessments
• Maintaining accurate clinical records
• Coordinating appropriate care with other healthcare providers
• Preparing referrals, reports and clinical correspondence
• Managing appointments, payments and Medicare claims
• Meeting professional, ethical, legal and regulatory obligations

Your personal information will not be sold to third parties.

We do not use identifiable clinical information for promotional purposes without appropriate, specific consent.

All psychological consultations and clinical records are treated as confidential.

Information disclosed during therapy will not ordinarily be shared with another person or organisation without your consent.

There are, however, limited circumstances where disclosure may be permitted or required by law.

These may include:

• Where there is a serious threat to your life, health or safety, or that of another person, and disclosure is permitted under applicable law
• Where disclosure is required by a valid court order, subpoena or other legal obligation
• Where child protection or mandatory reporting obligations apply
• Where you have authorised information to be shared with another healthcare professional or service
• Where disclosure is otherwise permitted or required by applicable privacy legislation

Only information reasonably necessary for the relevant purpose will be disclosed.

Where appropriate and lawful, we will discuss the need for disclosure with you. There may be circumstances where advance notification is not possible or appropriate.

Confidentiality and its limitations will also be discussed during the informed consent process.

Some Therapy takes reasonable steps to protect personal and health information from unauthorised access, misuse, interference, loss, modification and disclosure.

Clinical and administrative information may be maintained electronically using professional practice-management and psychological assessment systems, including Halaxy and NovoPsych, where applicable.

These systems support clinical documentation, appointment administration, correspondence and psychological assessment.

Access to personal and clinical information is restricted according to professional responsibilities and authorised administrative requirements.

Where psychologists maintain separate clinical record systems, the relevant arrangements for accessing and managing those records will be explained to clients.

We take reasonable administrative, technical and physical security measures to safeguard information held by or on behalf of the practice.

Some Therapy retains health records in accordance with applicable NSW legislation, including generally:

• Adult records: at least seven years after the last occasion on which the health service was provided.
• Records collected when a client was under 18: until the client reaches 25 years of age.

Longer retention periods may apply where required by law or other relevant obligations.

When records are no longer required to be retained, they are securely destroyed or de-identified as appropriate and lawful. Required disposal records are maintained.

Some Therapy is committed to protecting the privacy, confidentiality and security of all personal and health information collected in the course of providing psychological services.

Separate Clinical Records

Each treating psychologist maintains their own clinical records through separate Halaxy practice-management accounts.

Sara Bertolini and Melissa Di Leo maintain separate clinical records, ensuring that client information is managed according to the professional responsibilities of the treating psychologist.

Clinical information is not routinely shared between psychologists without the client's consent, unless disclosure is otherwise authorised or required by law.

Practice Management and Psychological Assessments

Some Therapy uses professional digital systems, including Halaxy and NovoPsych, to support clinical recordkeeping, psychological assessments, appointment management and administrative processes.

Personal and health information is accessed and used only for legitimate clinical, professional and administrative purposes.

Administrative and Reception Services

Some Therapy engages administrative and virtual reception services to assist with appointment scheduling, client communication, billing and general practice administration.

Administrative personnel are expected to maintain confidentiality and access only the information necessary to perform their authorised responsibilities.

Access to Clinical Information

Access to client information is managed according to professional responsibilities, operational requirements and applicable privacy legislation.

Reasonable safeguards are maintained to protect information against unauthorised access, misuse, loss or disclosure.

Requests for Access or Correction

Clients may request access to, or correction of, their personal and clinical information.

Requests relating to psychological treatment records are directed to the psychologist responsible for those records and managed in accordance with applicable privacy legislation.

Clients may contact Some Therapy using the published practice contact details to initiate a privacy request.

Third-Party Service Providers

Where external technology, administration or communication providers process personal information on behalf of the practice, Some Therapy takes reasonable steps to assess appropriate privacy and security arrangements.

Information is handled in accordance with applicable Australian privacy and health records legislation.

Some Therapy communicates with clients and prospective clients through telephone, email, SMS and its practice-management system, Halaxy.

Information provided through these communication channels is handled in accordance with our Privacy & Confidentiality Policy.

While reasonable precautions are taken to protect personal information, ordinary email and SMS communications may not be fully secure. We therefore encourage clients to avoid sending highly sensitive clinical information through these channels unless appropriate arrangements have been discussed.

Email and telephone messages are not monitored continuously and may not receive an immediate response.

Some Therapy is not a crisis or emergency service. If you require immediate assistance, please telephone 000 or attend your nearest emergency department.

Some Therapy provides telehealth psychological consultations where clinically appropriate.

We take reasonable steps to use suitable technology and maintain confidentiality during online consultations.

Clients are encouraged to attend telehealth sessions in a private location, use a secure internet connection and minimise the possibility of others overhearing the consultation.

Any proposed recording of a psychological consultation will be discussed in advance and must comply with applicable consent and legal requirements.

Telehealth consultations are subject to the same professional confidentiality principles as in-person appointments.

Some Therapy is committed to respecting and protecting the privacy of individuals who visit our website.

Our website provides information about our psychological services, therapeutic approaches and practice operations. We do not collect personal or health information directly through website enquiry forms.

When visiting our website, certain technical information may be collected automatically by our website hosting provider. This may include IP addresses, browser types, device information and general website usage data.

This information may be used to maintain website functionality, monitor performance and support website security.

Our website may use cookies or similar technologies to support essential functions and improve the visitor experience. The use of any analytics or third-party tracking technologies is subject to our privacy and data protection obligations.

Our website may contain links to external websites or educational resources. These websites operate independently and may have their own privacy policies and information-handling practices.

Some Therapy is not responsible for the privacy practices of external websites and encourages visitors to review the relevant policies before providing personal information.

We do not intentionally use our website to collect sensitive health information for advertising or marketing purposes.

If you wish to contact Some Therapy regarding psychological services, you may do so using the telephone number or email address published on our website. Information provided through these communication channels is managed in accordance with this Privacy & Confidentiality Policy.

With your consent, or where otherwise authorised by law, relevant clinical information may be shared with GPs, psychiatrists and other healthcare professionals involved in your care.

This may include assessment findings, treatment summaries, clinical progress reports and recommendations.

Where services involve Medicare, private health insurers, NDIS funding or Victims Services, relevant administrative or clinical information may need to be provided in accordance with applicable funding arrangements, authorisations and legal requirements.

We aim to disclose only the information necessary for the relevant purpose.

Some Therapy recognises that privacy and confidentiality require particular consideration when working with children, adolescents, couples and families.

The circumstances in which information may be shared with parents, guardians, partners or family members depend on factors including the client's capacity to consent, applicable legal authority, confidentiality obligations and the nature of the therapeutic service.

These arrangements are discussed as part of the informed consent process.

Participation in joint or family therapy does not automatically entitle one participant to unrestricted access to another person's confidential information.

You may request access to personal and health information held about you, or request that information be corrected where it is inaccurate, incomplete, out of date or misleading.

Requests can be made by contacting Some Therapy in writing.

We may need to verify your identity or authority before releasing information.

Requests will be considered in accordance with applicable legislation and professional obligations.

Access may be limited or refused in circumstances permitted by law. Where this occurs, we will explain the decision and available review or complaint options as required.

Reasonable administrative fees may apply to certain requests where permitted by law, and any applicable charges will be explained in advance.

If you have concerns about the privacy, confidentiality, handling or security of your personal information, we encourage you to contact Some Therapy.

We take privacy concerns seriously and aim to address them respectfully, promptly and transparently.

You may submit a written privacy complaint to:

Privacy Contact – Some Therapy

Suite 4, 72 Carlton Crescent
Summer Hill NSW 2130

Email: admin@sometherapy.com.au

Telephone: (02) 8000 1814

We will acknowledge your concern and aim to provide a substantive response within 30 days. If further investigation is necessary, we will keep you informed.

If your complaint remains unresolved, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au
Telephone: 1300 363 992

Information and Privacy Commission NSW

Website: www.ipc.nsw.gov.au
Telephone: 1800 472 679

These bodies can provide information about applicable privacy rights and complaints processes.

Some Therapy takes reasonable steps to prevent, identify and respond to potential breaches of personal information.

If a suspected privacy or data breach occurs, we will assess the circumstances, take appropriate containment and remedial action, and comply with applicable reporting and notification obligations, including the Notifiable Data Breaches scheme where relevant.

Some Therapy may review and update this Privacy Policy to reflect changes in legislation, professional requirements, technology or practice operations.

The current version will be available on our website.

We encourage clients and website visitors to review this policy periodically.

For questions about this policy or how personal information is handled, please contact:

Some Therapy
Suite 4, 72 Carlton Crescent
Summer Hill NSW 2130

Email: admin@sometherapy.com.au
Telephone: (02) 8000 1814
Website: www.sometherapy.com.au

Your privacy, dignity and trust are central to the psychological services we provide.

Last updated 5 November 2026